Confidential · Prepared exclusively for The Process HK · 29 May 2026
JD CoreDev · Digital Audit Report

The Process HK.

The headline finding

Replace WhatsApp booking with an embedded online scheduler — Acuity or Squarespace Scheduling embedded into the existing Wix site would let clients pick their own slot for the discovery call and recurring sessions — eliminates the 'when are you free?' DM loop entirely.

IndustryTherapy / Mental Health
LocationWing Kut Street, Sheung Wan, Hong Kong
Websitehttps://www.theprocess-hk.com/
Audit Date29 May 2026
33 /100
Website
4/10
Social Presence
3/10
Infrastructure
2/10
Growth Potential
4/10
01

Website Audit

CriterionScoreFinding
Design & Visual Quality 4 Wix template with generic 'therapy in a calming room' stock imagery — doesn't communicate the genuinely rare positioning (French + English certified EMDR + sex therapist, single practitioner).
Mobile Responsiveness 5 Wix mobile theme renders but multi-column layouts collapse awkwardly; CTAs require scrolling.
Page Speed (estimated) 5 Wix-hosted, fine but not fast — typical Wix LCP around 3–4s on 3G.
CTA Clarity 4 Three competing CTAs ('Book a Session', 'Book Now', WhatsApp button) all funnel to the same WhatsApp link — no actual online booking.
SEO & Discoverability 4 Ranks for 'French therapist Hong Kong' but service pages use long Wix-default URLs (e.g. /service-page/couple-or-family-therapy) and no schema markup — leaving easy organic wins on the table.
02

Social & Online Presence

03

Internal Infrastructure

Booking System
WhatsApp DM only
Verified: 'Book Now' buttons across the Wix site all link to https://api.whatsapp.com/send/?phone=%2B85269394947 — no Acuity / Calendly / Squarespace Scheduling / SimplePractice / Mindbody embed. Every booking is a manual WhatsApp exchange.
CRM / Customer Data
None detected
Client notes likely in a private therapy-records system but no email/CRM/marketing-list tooling visible.
Marketing Automation
None detected
No newsletter signup, no automated session-reminder, no post-discovery-call follow-up.
E-Commerce
Not applicable
Service business — no products.
04

Top Recommendations

01
Replace WhatsApp booking with an embedded online scheduler
Acuity or Squarespace Scheduling embedded into the existing Wix site would let clients pick their own slot for the discovery call and recurring sessions — eliminates the 'when are you free?' DM loop entirely.
Est. Impact
high
02
Verify a Google Business Profile for the Sheung Wan address
'EMDR Hong Kong' and 'sex therapist Hong Kong' have visible Maps demand and zero presence — GMB is free and the single biggest local-search lever.
Est. Impact
high
03
Start a focused Instagram around French + English bilingual therapy in HK
The bilingual EMDR + sex-therapy niche is genuinely rare in HK — short-form IG content explaining one concept per post would compound into organic referrals.
Est. Impact
medium
Next Step

Let's fix this — together.

This audit was put together by JD CoreDev — a boutique software consultancy building custom CRM systems, booking platforms, and digital infrastructure for growing businesses across Hong Kong, Singapore, and Malaysia.

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